Why Does My Ring Doorbell Keep Going Offline? Find Solutions Here!

Are you frustrated with your Ring Doorbell constantly going offline? Don’t worry, we’ve got you covered!

In this article, we will explore the common reasons why your Ring Doorbell keeps going offline and provide you with effective troubleshooting solutions to fix this issue.

So, if you’re tired of dealing with connectivity problems, read on to discover how to resolve them and regain a stable connection with your Ring Doorbell.

Low Battery as a Possible Cause

One possible reason for a Ring Doorbell going offline is a low battery.

Ring Doorbell models powered by lithium polymer or lithium-ion batteries can lose connectivity when the battery level is low.

The Ring app will send a notification when the battery is running low.

To fix this issue, you can recharge the battery or replace it with a new one.

It is important to use high-quality batteries to ensure proper functionality and prevent the device from going offline frequently.

If you are experiencing frequent offline issues with your Ring Doorbell, it is crucial to check the battery level.

A low battery can cause connectivity problems and lead to the device going offline.

To address this issue, you can recharge the battery using the provided charging cable or replace the battery with a new one if it is no longer holding a charge.

When replacing the battery, make sure to use a high-quality battery that is compatible with your Ring Doorbell model to ensure optimal performance and prevent future offline issues.

Regularly monitoring the battery level and taking appropriate action when it is low will help maintain a stable connection for your Ring Doorbell.

Remember to follow the manufacturer’s instructions for charging and replacing the battery to avoid any potential damage to the device.

By addressing the low battery issue, you can ensure uninterrupted functionality and reliable performance from your Ring Doorbell.

Table: Recommended Battery Replacements

Battery ModelCompatibilityCapacity
Ring Rechargeable Battery PackRing Video Doorbell, Ring Video Doorbell 2, Ring Video Doorbell 35000mAh
Ring Quick Release Battery PackRing Video Doorbell 3 Plus, Ring Video Doorbell 44000mAh
Ring Quick Release Battery Pack 2Ring Video Doorbell Pro6000mAh

When replacing the battery for your Ring Doorbell, it is recommended to use a high-quality battery that is specifically designed for your device.

The table above provides some recommended battery replacements for different Ring Doorbell models.

These batteries have been tested and proven to work well with their respective models, ensuring optimal performance and a reliable connection.

Make sure to choose a battery that matches the compatibility of your Ring Doorbell model and provides sufficient capacity to meet your usage needs.

Distance and Placement Issues

One of the common reasons for a Ring Doorbell to go offline is related to distance and placement issues.

The distance between your Ring Doorbell and your router can affect the device’s connectivity.

Additionally, the materials used in the building, such as brick, concrete, and metal, can interfere with the Wi-Fi signal, leading to a weak connection.

To improve the device’s coverage and ensure a stable connection, you can consider installing a Ring Range Extender.

This device helps extend the Wi-Fi signal and eliminate dead spots, allowing your Ring Doorbell to stay connected even if it is placed farther away from the router.

It is important to position the Range Extender strategically to optimize its performance.

By addressing these distance and placement issues, you can enhance the connectivity of your Ring Doorbell and prevent it from going offline frequently.

Table: Tips for Improving Device Coverage

1Install a Ring Range Extender
2Position the Range Extender strategically
3Ensure there are no obstructions between the Doorbell and the router
4Consider a mesh Wi-Fi system for better coverage
5Place the router at a central location

By following these tips, you can maximize the device coverage of your Ring Doorbell and improve its connection to the Wi-Fi network.

This will help minimize the occurrence of offline issues and ensure a reliable and uninterrupted experience with your Ring Doorbell.

In the next section, we will discuss another potential cause for a Ring Doorbell going offline – power interruptions.

Understanding and addressing these factors can help you troubleshoot and resolve connectivity issues with your Ring Doorbell.

Power Interruptions

ring doorbell power outage

Power interruptions can be a common cause for a Ring Doorbell going offline temporarily.

This can happen due to a variety of reasons, including power outages and voltage fluctuations.

When the power is interrupted, the Ring Doorbell may lose connection to the internet, resulting in it going offline.

In the case of battery-powered models, cold weather can also impact the performance of the device.

Low temperatures can affect the battery’s charge and cause it to drain more quickly, leading to temporary power loss and offline issues.

To address power-related problems, it is important to check the breaker panel and ensure that all switches are in the correct position.

If there is a power outage, it is recommended to wait for the power to be restored and check if the Ring Doorbell reconnects to the internet automatically.

If the issue persists, contacting a licensed electrician or Ring customer support may be necessary to investigate any wiring or transformer-related problems.

Possible solutions for power interruptions:

  • Check the breaker panel and ensure all switches are in the correct position.
  • Wait for the power to be restored during an outage and check if the Ring Doorbell reconnects automatically.
  • Consult a licensed electrician to investigate any wiring or transformer-related issues.
  • Consider installing a backup power supply or UPS system to prevent temporary power loss.
IssuePossible CauseWait for the weather to improve or consider a battery heater
Power OutageLoss of electrical powerWait for power to be restored
Cold WeatherBattery drain due to low temperaturesWait for weather to improve or consider a battery heater
Wiring or Transformer IssuesFaulty wiring or insufficient transformer powerContact a licensed electrician for inspection and repair

Faulty Wiring

ring doorbell wiring issues

Incorrect or faulty wiring can be a major cause of frequent offline issues with your Ring Doorbell.

Improper wiring can disrupt the device’s power supply and connectivity, leading to intermittent disconnections from the internet.

This problem is more commonly experienced with hardwired models like the Ring Video Doorbell Pro.

To resolve this issue, it is crucial to ensure that all wiring connections are set up correctly according to the device’s manual.

If you are experiencing offline problems with your Ring Doorbell, start by checking the wiring connections at both ends.

Ensure that the wires are properly connected to your doorbell and transformer.

Look for any loose connections, frayed wires, or signs of damage.

If you notice any issues, carefully reconnect or replace the affected wires.

It is advisable to consult a professional electrician if you are unsure about the correct wiring procedures.

Proper wiring is essential for the stable operation of your Ring Doorbell.

By ensuring correct connections and addressing any wiring issues, you can prevent frequent offline problems and maintain a reliable connection with your doorbell device.

Remember to follow the manufacturer’s instructions and seek professional help if needed.

Table: Common Wiring Issues and Solutions

Common Wiring IssuesSolutions
Loose or disconnected wiresReconnect and secure the wires properly
Frayed or damaged wiresReplace the affected wires with new ones
Incorrect wiring connectionsFollow the manufacturer’s manual for proper wiring instructions
Insufficient voltage from the transformerUpgrade the transformer or use a Pro Power Cable

Internet Connection Problems

ring doorbell internet connection

If your Ring Doorbell keeps going offline, one of the common culprits could be internet connection problems.

Issues with your router or Wi-Fi network can prevent the doorbell from connecting to the internet and result in frequent disconnections.

To troubleshoot this problem, follow these steps:

  1. Restart your router: Sometimes, a simple router reboot can resolve connectivity issues. Turn off your router, wait for a few seconds, and then turn it back on. This can refresh the network connection and improve the doorbell’s ability to stay online.
  2. Check your Wi-Fi signal strength: Weak Wi-Fi signal can cause the Ring Doorbell to go offline. Make sure that your doorbell is within a reasonable range from your router and there are no physical obstructions in the way. If the signal is weak, consider installing a Wi-Fi range extender to boost the signal strength.
  3. Contact your internet service provider: If the problem persists, there may be a larger issue with your internet connection. Contact your internet service provider (ISP) and inquire about any potential outages or maintenance work in your area. They may be able to provide further assistance to resolve the connectivity problems.

By addressing these internet connection issues, you can improve the stability of your Ring Doorbell’s online connection and reduce the occurrence of it going offline.

Table: Troubleshooting Internet Connection Problems

Weak Wi-Fi signalMove the router closer to the doorbell or install a Wi-Fi range extender
Router-related issuesRestart the router or contact your ISP for assistance
Wi-Fi network outagesContact your ISP to inquire about any outages or maintenance work

Ring Doorbell Voltage Issues

If you are experiencing frequent offline issues with your Ring Doorbell, one possible cause could be voltage issues.

Insufficient power from the transformer can lead to low voltage, impacting the functionality of your device.

To resolve this issue and prevent the doorbell from going offline, there are a couple of steps you can take.

Check the Transformer

The transformer is responsible for supplying the correct voltage to your Ring Doorbell.

You can locate the transformer in your electrical panel or near your doorbell wiring.

Make sure that it is providing the recommended voltage for your specific Ring Doorbell model.

If the voltage is too low, you may need to replace the transformer with one that meets the requirements.

Install a Pro Power Cable

If you have a Ring Video Doorbell Pro, you can also consider using a Pro Power Cable.

This cable allows you to connect your doorbell directly to a power source, eliminating any potential voltage issues.

By using a Pro Power Cable, you can ensure that your Ring Doorbell Pro receives a stable power supply and stays online consistently.

By addressing voltage issues, you can improve the performance of your Ring Doorbell and prevent it from going offline frequently.

Ensure that your transformer is providing the correct voltage, or consider using a Pro Power Cable for Ring Doorbell Pro models.

These steps will help maintain a stable connection and ensure that your doorbell is always ready to capture important moments at your doorstep.

Software Updates

Regular software updates play a crucial role in maintaining the optimal performance of your Ring Doorbell.

These updates not only enhance the device’s functionality but also address any software-related issues that may cause the doorbell to go offline.

Staying on top of firmware updates is essential to ensure a stable connection and prevent frequent disconnects.

To check for and install software updates for your Ring Doorbell, you can use the Ring app.

The app will notify you whenever a new firmware update is available, and you can easily initiate the installation process with just a few taps.

It’s recommended to keep your device up to date to benefit from the latest features and bug fixes.

Software issues can sometimes arise due to outdated or incompatible firmware versions.

If you experience persistent offline problems even after installing the latest updates, it may be helpful to reach out to Ring’s customer support for further assistance.

They can provide personalized guidance and troubleshoot any software-related issues specific to your Ring Doorbell model.


  • Regular software updates are essential for optimal performance and bug fixes.
  • The Ring app notifies you of new firmware updates.
  • Install updates through the app to prevent frequent offline issues.
  • Reach out to Ring’s customer support for further assistance if problems persist.

In the next section, we will discuss another potential cause for Ring Doorbell offline issues – Wi-Fi password changes.

Wi-Fi Password Changes

If you have recently changed or reset your Wi-Fi network’s password, you may encounter connectivity issues with your Ring Doorbell.

When the password is not updated in the device, it will repeatedly attempt to connect using the incorrect password, leading to frequent offline problems.

To resolve this issue, you need to update the Wi-Fi password in the Ring app.

To update the password, follow these steps:

  1. Open the Ring app on your smartphone or tablet.
  2. Navigate to the “Devices” section and select your Ring Doorbell.
  3. Go to “Device Settings” and choose “Wi-Fi Settings”.
  4. Enter the new Wi-Fi password and save the changes.

By updating the password in the Ring app, your Ring Doorbell will be able to reconnect to the internet with the correct credentials, ensuring a stable and uninterrupted connection.

Reconnecting Issues

If you are still experiencing reconnecting issues after updating the password, there are a few additional steps you can take:

  1. Ensure that your Wi-Fi network is functioning properly by checking if other devices can connect without any problems.
  2. Reboot your router by unplugging it from the power source, waiting for a few seconds, and plugging it back in.
  3. Reset your Ring Doorbell by pressing and holding the setup button on the device for about 15 seconds. This will initiate a factory reset, allowing you to set it up again from scratch.
  4. If all else fails, you can contact Ring’s customer support for further assistance. They will be able to guide you through advanced troubleshooting steps or provide solutions specific to your device model.

By following these steps and ensuring your Wi-Fi password is correctly entered in the Ring app, you should be able to resolve any reconnecting issues and enjoy a seamless experience with your Ring Doorbell.


Experiencing frequent offline issues with your Ring Doorbell can be frustrating, but there are several troubleshooting solutions available to help resolve these problems.

To begin, checking the battery level of your Ring Doorbell is essential.

If the battery is low, recharge it or replace it with a new one using high-quality batteries for optimal performance.

Additionally, consider the distance and placement of your Ring Doorbell in relation to your router.

Installing a Ring Range Extender can help improve the device’s coverage and ensure a stable connection.

If power interruptions are causing your doorbell to go offline, check the breaker panel and ensure all switches are in the correct position.

For hardwired models, like the Video Doorbell Pro, ensure all wiring is correct and properly connected.

Other potential causes of offline issues include internet connection problems and voltage issues.

Troubleshooting your home’s internet connection, contacting your internet service provider, and ensuring the device is receiving sufficient power can all help resolve these issues.

Lastly, regularly updating the software of your Ring Doorbell through the Ring app and ensuring that the correct Wi-Fi password is entered can also help prevent frequent offline problems.

By following these troubleshooting steps, you can fix the underlying issues and ensure a stable connection for your Ring Doorbell.

If the issues persist, it is recommended to contact Ring’s customer support for further assistance.

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